Our Service
Our warranty policy:
1.For GNSS/RTK products we offer one year and half a year warranty.
2.For optical instruments (total station, theodolite, Level), we offer 1 years warranty. For accessories we offer 6 months warranty.
3.Product in warranty please sends us photos to show the problem. And then will decide to send you parts or you send the instrument back to us to repair, We are responsible for the double-run freight and other cost,
Please make sure to contact us first instead of sending the damaged parts directly to us. Sometime, our service people can repair your product local.
4.For problem out of the warranty period or warranty liability,we will judge the problem and quoted for you.You need to pay
double-run freight and the maintenance cost.
5.For all instrument we provide life-long technical support.Remark:Improper use of the instrument and man made damage of the instrument is notcovered in warranty liability.